You can shop our products in retail stores across Sephora Canada and select locations in the US!

We’ve got multiple ways to help you find the perfect match:

• DM us on Instagram or email us at hello@basmabeauty.com to get direct help from our Shade Match specialists.
• Take our 60-second Shade Finder Quiz!
• Check out our Instagram and TikTok pages for tons of content showcasing how each of our 42 shades looks on real people and real skin.
• You can also visit Sephora stores for in-person shade matching.

Email us at hello@basmabeauty.com and we'll keep you posted. Once your BASMA Beauty product has left our facilities, you will be notified via email and will receive a tracking number. That's the best way to stay up-to-date on the whereabouts of your product.

Please email us at hello@basmabeauty.com as soon as possible and put "CANCEL" in the subject line. We can't guarantee order cancellation, but we'll do our best.

Once an order has been processed, we can no longer make changes. If your shipping address needs changing, please reach out to us at hello@basmabeauty.com for assistance ASAP!

We accept Visa, Mastercard and American Express credit cards. We also accept Apple Pay and ShopPay. We do not accept prepaid gift cards, checks or money orders.

You can shop in the currency of your preference on our website. All you have to do is select the currency from the drop-down menu in the footer of our website!

We're sorry you weren't head-over-heels with your order. You can start your return and exchange here.

If you have any additional questions about your order, or if you live outside the US and Canada, please email hello@basmabeauty.com.

You have 30 days from order delivery (as per the tracking link provided at the time of shipping) to initiate a return or exchange. Please email hello@basmabeauty.com to get started.

Refunds will only be issued once the products have been received at our warehouse, and must be within the 30 days of initiating the return. If products are not shipped within the 30 days, the order is no long eligible for refund.

Please note, all returns are subject to review; returns may be refused in cases of suspected fraud, misuse, or bulk purchasing

We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total.

All beauty tools, merch & mini size purchases are final sale and are not eligible for returns or exchanges.

BUNDLES

At this time, we’re unable to accept returns on products sold as part of a bundle. However, if you’d like to keep some of the items, we’re happy to offer an exchange for a different shade of the same product.

For international customers (outside the US and Canada)

All purchases made are final sale. No returns or exchanges will be permitted.

If you’re not sure what shade of The Foundation Stick you are, please reach out to us on Instagram DMs or via email (hello@basmabeauty.com) for a shade match!

To initiate an exchange for a product, please email hello@basmabeauty.com within 30 days of receiving your order. We will be unable to accept exchange requests beyond the 30-day limit.

We currently only accept one exchange per product purchased. If you need to exchange more than once on a product, you will need to make a return and you will receive a refund. 

Once an exchange has been initiated via email, the newly selected shade must be decided upon within a week.

If you purchased BASMA Beauty products from Sephora, please follow Sephora’s return policy and return the items to the store or online platform where they were purchased.

Returns are processed within 3 business days of receiving the product back at our warehouse. Once we initiate the refund on our end, depending on your bank's policy, please allow a bit more time for the refund to show up in your account. 

We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total.

Please note that if return packages are not shipped within the 30 days of initiation, a refund will not be provided.

First off- we're so sorry to hear that! We make sure to do our best to ensure this never happens. However, if you do receive a damaged product, please contact us ASAP at hello@basmabeauty.com and we'll do our best to resolve it!

Please note that after 30 days of you receiving the product(s), any damages to your product are considered wear and tear, and not a manufacturing damage.

We offer global shipping! If you're unable to check out from your country, please reach out to hello@basmabeauty.com and we'll do our best to fix it!

We offer FREE SHIPPING on orders $50 USD in the USA, and $60 CAD in Canada!

Our standard shipping rates are as follows:

For orders in the US: $8 USD  (4-8 business days)

For orders in Canada: $6 CAD (2-8 business days)

For international orders, rates are calculated based on your shipping address!

For Canada and the US, duties are included in the shipping cost, so you won’t have to pay any additional duties or clearance fees. Taxes are calculated separately at checkout.

For all countries outside the US and Canada, duties will be due upon delivery.

Can't wait to get your hands on your new BASMA purchase? Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-4 business days of purchase, but may be subject to delay during sale periods and new drops.

Once that's done, our shipping carrier takes it and we'll send you an email with your shipping information!

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed.

BASMA is not responsible for the loss or theft of packages once they have been delivered, as per the tracking link provided by the courier. If you are experiencing any issues locating your parcel, we would recommend starting a claim with the courier as soon as possible.

All lost packages may be eligible for replacements pending proof of a "Lost Item" submission with the courier. We will not provide refunds on lost items.