Email us at hello@basmabeauty.com and we'll keep you posted. Once your BASMA Beauty product has left our facilities, you will be notified via email and will receive a tracking number. That's the best way to stay up-to-date on the whereabouts of your product. 

Please email us at hello@basmabeauty.com as soon as possible and put "CANCEL" in the subject line. We can't guarantee order cancellation, but we'll do our best.

We accept Visa, Mastercard and American Express credit cards. We also accept Apple Pay and ShopPay. We do not accept prepaid giftcards, checks or money orders.

You can shop in the currency of your preference on our website. All you have to do is select the currency from the drop-down menu at the top right corner of your screen. You can currently shop in USD and CAD.

First off- we're so sorry to hear that! We make sure to do our best to ensure this never happens. However, if you do receive a damaged product, please contact us ASAP at hello@basmabeauty.com and we'll do our best to resolve it!

Please note that after 30 days of you receiving the product(s), any damages to your product are considered wear and tear, and not a manufacturing damage. 

If you didn't absolutely love your purchase from BASMA Beauty and would like to return it, please email us at hello@basmabeauty.com. We will begin the refund process provided it begins within 14 days of your package being delivered (as indicated by the tracking link provided at the time of shipping).

A refund will only be issued once the product(s) have been received at our warehouse. We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total. The return label fee will vary depending on the country and state you're in.

***Please note that during a sale period, returns are not permitted. All purchases made during a sale are final and ONLY purchases of The Foundation Stick are only eligible for an exchange. Returns or exchanges on ANY products/shades that are currently discounted (excluding bundles) will also not be permitted.

During a sale period, all Cream Blush purchases are final and are not eligible for returns or exchanges.

If you purchased The Foundation Stick during a sale, exchanges will be allowed provided we are contacted within 14 days of the package being delivered. Returns will not be permitted.

Any sale periods will exclude already discounted products (excluding bundles).

Yes, of course! The first exchange is on us! Unfortunately, if the exchange does not result in a perfect match, we are unable to refund the original amount paid. 

Exchanges will be only be allowed within the first two weeks of the order being delivered. 

* Please note, any discounted shades of The Foundation Stick are not eligible for a return or exchange. It is considered a final sale.

Easy. Email us at hello@basmabeauty.com. Please put "RETURN" in the subject line so we can address it ASAP. We'll handle the rest. 

Returns are processed within 3 business days of receiving the product. We initiate the refund instantly on our end, but depending on your bank's policy, please allow a bit more time for the refund to show up in your account. 

We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total.

We currently ship to continental Canada and the United States, as well as Hawaii. We'll keep you posted as we expand the list of places we ship to.

Can't wait to get your hands on your new BASMA purchase?Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-4 business days of purchase, but may be subject to delay during sale periods and new drops.

Once that's done, our shipping carrier takes it and we'll send you an email with your shipping information!

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. 

We offer FREE SHIPPING on orders $100 USD and up!

Our standard shipping rates are as follows:

For orders in the US: $10 USD  (3-6 business days)

For orders in Canada: $10 CAD (2-8 business days)

US & Canadian orders will not be charged duties.