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What's the status of my order?

Email us at and we'll keep you posted. Once your BASMA Beauty product has left our facilities, you will be notified via email and will receive a tracking number. That's the best way to stay up-to-date on the whereabouts of your product. 

How do I cancel my order?

Please email us at as soon as possible and put "CANCEL" in the subject line. We can't guarantee order cancellation, but we'll do our best.

What forms of payments do you accept?

We accept Visa, Mastercard and American Express credit cards. We also accept Apple Pay and ShopPay. We do not accept prepaid giftcards, checks or money orders.

Can I choose which currency I'd like to pay in?

You can shop in the currency of your preference on our website. All you have to do is select the currency from the drop-down menu at the top right corner of your screen. You can currently shop in USD and CAD.

What if my order arrives damaged or faulty?

First off- we're so sorry to hear that! We make sure to do our best to ensure this never happens. However, if you do receive a damaged product, please contact us ASAP at and we'll do our best to resolve it!

Please note that after 30 days of you receiving the product(s), any damages to your product are considered wear and tear, and not a manufacturing damage. 


What is your return policy?

If you didn't absolutely love your purchase from BASMA Beauty and would like to return it, please email us at We will begin the refund process provided it begins within 14 days of your package being delivered (as indicated by the tracking link provided at the time of shipping).

A refund will only be issued once the product(s) have been received at our warehouse. We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total. The return label fee will vary depending on the country and state you're in.

***Please note that during a sale period, returns are not permitted. All purchases made during a sale are final and ONLY purchases of The Foundation Stick are only eligible for an exchange. Returns or exchanges on ANY products/shades that are currently discounted (excluding bundles) will also not be permitted.

Can I return a product I bought during a sale?

During a sale period, all Cream Blush purchases are final and are not eligible for returns or exchanges.

If you purchased The Foundation Stick during a sale, exchanges will be allowed provided we are contacted within 14 days of the package being delivered. Returns will not be permitted.

Please note, any discounted shades of The Foundation Stick are not eligible for a return or exchange. It is considered a final sale - shades 004, 006, 012, 016, 018, 025, 037.

Can I exchange my foundation for a different shade?

Yes, of course! The first exchange is on us! Unfortunately, if the exchange does not result in a perfect match, we are unable to refund the original amount paid. 

Exchanges will be only be allowed within the first two weeks of the order being delivered. 

* Please note, any discounted shades of The Foundation Stick are not eligible for a return or exchange. It is considered a final sale -shades 004, 006, 012, 016, 018, 025, 037.

How do I start a return?

Easy. Email us at Please put "RETURN" in the subject line so we can address it ASAP. We'll handle the rest. 

When will I get my money back?

Returns are processed within 3 business days of receiving the product. We initiate the refund instantly on our end, but depending on your bank's policy, please allow a bit more time for the refund to show up in your account. 

We are unfortunately unable to refund the initial shipping charges and the cost of the return label will be deducted from the refund total.


Which countries do you ship to?

We currently ship to continental Canada and the United States, as well as Hawaii. We'll keep you posted as we expand the list of places we ship to.

When will my order ship?

Can't wait to get your hands on your new BASMA purchase?Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-4 business days of purchase, but may be subject to delay during sale periods and new drops.

Once that's done, our shipping carrier takes it and we'll send you an email with your shipping information!

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. 

How much does shipping cost?

We offer FREE SHIPPING on orders $100 USD and up!

Our standard shipping rates are as follows:

For orders in the US: $10 USD  (3-6 business days)

For orders in Canada: $10 CAD (2-8 business days)

Are there any customs or duties?

US & Canadian orders will not be charged duties. 

I never received my package even though the tracking link says 'Delivered.'

BASMA is not responsible for the loss or theft of packages once they have been delivered, as per the tracking link provided by the courier. If you are experiencing any issues locating your parcel, we would recommend starting a claim with the courier as soon as possible.

All lost packages may be eligible for replacements pending proof of a "Lost Item" submission with the courier. We will not provide refunds on lost items.


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