RETURNS & EXCHANGES MADE EASY
Shade Match Guarantee
WE DON'T COME CLOSE. wE COME CORRECT.
25,000+ customers have found their perfect match on their first try.
We're so confident you will too. If it's not, we'll personally send you your perfect match for free!
*USA & Canada only.
START A RETURN OR EXCHANGE
IF IT'S NOT LOVE AT FIRST SWIPE, WE'VE GOT YOU COVERED
Didn't love it? Don't worry. Just contact us at hello@basmabeauty.com, and we'll streamline the exchange process for you.
If you'd rather a refund, that's absolutely fine too. You have 30 days to start an exchange or return.
YOU HAVE QUESTIONS. WE HAVE ANSWERS.
How much does shipping cost?
US: Standard shipping (2-8 business days) - $7 USD
Express shipping options are available. Rates are calculated based on your address.
If you spend $50+, you'll unlock FREE SHIPPING!
Canada: Standard shipping (2-6 business days) - $10 CAD
If you spend $60+, you'll unlock FREE SHIPPING!
International shipping rates + duties will vary based on your location.
What is your return and exchange policy?
You have 30 days from order delivery (as per the tracking link provided at the time of shipping) to initiate a return or exchange. Please email hello@basmabeauty.com to get started.
Please note: Returns or exchanges may be limited based on misuse or bulk purchases. Restocking fees may apply. Shipping charges are non-refundable.
All beauty tools or merch purchases are final sale and are not eligible for returns or exchanges.
Any international orders (outside the US and Canada) are final sale.
What if I don't get the right foundation shade?
We get it - buying foundation online can be tricky. We're so confident that you'll LOVE The Foundation Stick, that if you don't get the right match on the first try, we'll exchange it for free! Valid only for US and Canada customers.
We're also available at any time to help you find your perfect match! Reach out to us at hello@basmabeauty.com, or through Instagram DMs!
