Email hello@basmabeauty.com with your order number and CANCEL in the subject line as soon as you can. Our fulfillment team starts processing right away, so once an order is in progress we aren't able to cancel it or update the address. Need to add something? Place a separate order and we'll get it out to you.

Please double-check your shipping address at checkout. If a package is delivered to an address entered incorrectly, we're unable to refund or replace it. If it comes back to us as undeliverable, we'll email you - you can either cover the cost to reship it, or we'll refund the order minus original shipping.

If you're unsatisfied with your order, we are happy to process a return within 30 days of delivery for a refund of the product price. Please note that we charge a return processing fee ($5 USD), which will be deducted from your refund. This helps us partially recover the cost of shipping & processing your order. Unfortunately, we can't accept returns or exchanges outside the 30-day window. 

Returns and exchanges are available on US and Canada orders only. All international orders are final sale.

Once we've received your return, your refund goes back to your original payment method within 5 to 10 business days, depending on your bank.

FINAL SALE ITEMS: Brushes and anything marked final sale at the time of purchase are final sale and can't be returned or exchanged. It's worth checking your shades before you order. 

FREE GIFTS: If you received a free gift with your purchase and your return brings your order below the promotion threshold, we ask that you send the gift back with your return. If you would prefer to keep it, we would be happy to process your return with the gift's retail value deducted from your refund.

FOR BUNDLES: Kindly note that we are unable to accept returns for products sold as part of a set or bundle. If you would like to keep some of the products in a set, we would be happy to exchange for an item of equal or lesser value.

To initiate a return, please visit our returns portal to start the return process. Completing the process will provide you with a pre-paid return label.

Please note that if your order is not eligible for a return or exchange, you will not be able to go through the portal. Please contact hello@basmabeauty.com if you have any questions or concerns.

If your order is not eligible for exchange, you will not be able to go through the portal. Please contact hello@basmabeauty.com if you have any questions or concerns.

Please note that once a refund is initiated, it can take 5-10 business days for your refund to reflect in your account.

To initiate an exchange, please visit our portal to start the exchange process. 

Please note that we only accept one exchange per product purchased. If you need to exchange more than once on a product, you will need to make a return and you will receive a refund.

If you receive an item that is damaged, defective, or different from what you ordered, please email hello@basmabeauty.com within 7 days of delivery with your order number and photos of the product and packaging.

Once verified, we’ll make it right at no additional cost to you.

The $5 return processing fee and return shipping charges will not apply to verified damaged, defective, or incorrect items.

We're unable to accept returns for products bought elsewhere. Check with the original place of purchase for their return policy, and email hello@basmabeauty.com if you have questions.

Allow 1 to 4 business days for processing before your order ships. Typical delivery times for orders in the US are 2 to 8 business days, and for Canada 3 to 6 business days.

Delivery times of orders outside of the US and Canada will vary by country.

If your tracking says delivered and your package isn't there, check with neighbors and around your delivery area first - carriers sometimes scan a package as delivered a day or two before it actually arrives. If it still hasn't turned up after 48 hours, email hello@basmabeauty.com with your order number and we'll help you sort it out.

If you haven't received your order within 14 days of an order being shipped, email us, and we'll look into it.

For US orders:

• Standard shipping rate: $8 USD
• FREE standard shipping on orders $60+ USD

An express shipping option is available for the US.

For Canadian orders:

• Standard shipping rate: $6 CAD
• FREE standard shipping on orders $60+ CAD

For international orders, delivery fees are calculated at checkout. 

Yes. We ship worldwide, and you can shop in your local currency - select yours from the menu, and prices will update automatically.

Please note that all international orders are final sale and aren't eligible for return or exchange.

Orders within the US and Canada aren't charged duties. For all international orders, duties and import taxes are the responsibility of the customer. These are set by your local customs authority and aren't included in your order total, so we're unable to tell you in advance what you'll be charged. Packages refused at delivery over unpaid duties aren't eligible for a refund.