Refund policy
RETURNS & EXCHANGES
We hope you love your BASMA Beauty purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery, subject to the terms below.
RETURNS
Eligible individual products may be returned within 30 days of delivery.
Products must be returned in their original packaging. BASMA Beauty reserves the right to refuse returns that show signs of excessive use, damage, misuse, or activity inconsistent with our return policy.
Approved refunds will be issued to the original method of payment.
$5 RETURN PROCESSING FEE
A $5 return processing fee will be deducted from all eligible refunds to help cover the costs associated with processing and handling returns.
The $5 fee applies per return request, regardless of the number of eligible items being returned together.
The processing fee will be waived if your return is due to an item arriving damaged, defective, or incorrect.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
BASMA Beauty is not responsible for return packages that are lost, stolen, or damaged in transit. We recommend using a trackable shipping method for your return.
BUNDLES & SETS — FINAL SALE
All bundles, kits, sets, duos, and specially priced product combinations are FINAL SALE.
Because bundles are offered at special discounted pricing, bundles cannot be returned, refunded, or exchanged, either in full or in part.
Please review all products and shades included in your bundle carefully before completing your purchase.
This does not apply if an item arrives damaged, defective, or incorrect.
FREE GIFTS WITH PURCHASE
If your order includes a complimentary gift with purchase, the gift is tied to the qualifying purchase.
If you return an item and your remaining order no longer meets the promotional requirements, the free gift must also be returned with your return.
If the free gift is not returned, the stated retail value of the gift will be deducted from your refund.
If your remaining order continues to meet the original promotional requirements after your return, you may keep the free gift.
Free gifts have no cash value and are not eligible for return, exchange, or refund.
SALE & FINAL SALE ITEMS
Products specifically marked FINAL SALE at the time of purchase are not eligible for return, refund, or exchange.
Final Sale restrictions do not apply to products that arrive damaged, defective, or incorrect.
EXCHANGES
Eligible individual products may be exchanged within 14 days of delivery, subject to availability.
Customers are responsible for shipping costs associated with preference-based exchanges.
Bundles, sets, free gifts, and Final Sale products are not eligible for exchange.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact BASMA Beauty within 7 days of delivery with your order number and photos of the product and packaging.
Once verified, we’ll make it right at no additional cost to you.
The $5 return processing fee and return shipping charges will not apply to verified damaged, defective, or incorrect items.
REFUNDS
Once your return has been received and approved, your refund will be issued to your original method of payment, less any applicable $5 processing fee, non-refundable shipping charges, and/or free gift retail value.
Please allow 5–10 business days after your return is processed for the refund to appear, depending on your financial institution.
We hope you love your BASMA Beauty purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery, subject to the terms below.
RETURNS
Eligible individual products may be returned within 30 days of delivery.
Products must be returned in their original packaging. BASMA Beauty reserves the right to refuse returns that show signs of excessive use, damage, misuse, or activity inconsistent with our return policy.
Approved refunds will be issued to the original method of payment.
$5 RETURN PROCESSING FEE
A $5 return processing fee will be deducted from all eligible refunds to help cover the costs associated with processing and handling returns.
The $5 fee applies per return request, regardless of the number of eligible items being returned together.
The processing fee will be waived if your return is due to an item arriving damaged, defective, or incorrect.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
BASMA Beauty is not responsible for return packages that are lost, stolen, or damaged in transit. We recommend using a trackable shipping method for your return.
BUNDLES & SETS — FINAL SALE
All bundles, kits, sets, duos, and specially priced product combinations are FINAL SALE.
Because bundles are offered at special discounted pricing, bundles cannot be returned, refunded, or exchanged, either in full or in part.
Please review all products and shades included in your bundle carefully before completing your purchase.
This does not apply if an item arrives damaged, defective, or incorrect.
FREE GIFTS WITH PURCHASE
If your order includes a complimentary gift with purchase, the gift is tied to the qualifying purchase.
If you return an item and your remaining order no longer meets the promotional requirements, the free gift must also be returned with your return.
If the free gift is not returned, the stated retail value of the gift will be deducted from your refund.
If your remaining order continues to meet the original promotional requirements after your return, you may keep the free gift.
Free gifts have no cash value and are not eligible for return, exchange, or refund.
SALE & FINAL SALE ITEMS
Products specifically marked FINAL SALE at the time of purchase are not eligible for return, refund, or exchange.
Final Sale restrictions do not apply to products that arrive damaged, defective, or incorrect.
EXCHANGES
Eligible individual products may be exchanged within 14 days of delivery, subject to availability.
Customers are responsible for shipping costs associated with preference-based exchanges.
Bundles, sets, free gifts, and Final Sale products are not eligible for exchange.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact BASMA Beauty within 7 days of delivery with your order number and photos of the product and packaging.
Once verified, we’ll make it right at no additional cost to you.
The $5 return processing fee and return shipping charges will not apply to verified damaged, defective, or incorrect items.
REFUNDS
Once your return has been received and approved, your refund will be issued to your original method of payment, less any applicable $5 processing fee, non-refundable shipping charges, and/or free gift retail value.
Please allow 5–10 business days after your return is processed for the refund to appear, depending on your financial institution.